C3Centricity

Ogólne informacje

Customer, Consumer or Client (C³) Centricity - the term may differ depending upon your industry - is an essential part of doing business today. People want to be seen and listened to as individuals, with some similarities but more importantly, also many differences from others. If you are working in a people-facing industry, such as CPG / FMCG, Finance, Leisure, Transport, Retail or Pharmaceuticals, then you need to be customer centric. Many organizations talk about it, claim they are customer centric, but really struggle to achieve it, to “walk the talk”. Are you one of them?