Robinsons Equestrian - Leeds Megastore

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House rules: http://www.facebook.com/notes/james-robinson-iii/robinsons-fb-page-house-rules/10151227290590578 HOUSE RULES Here are a few basic rules that we ask all posters on our FB Page to observe. There aren't many but I'm sure you can appreciate why we feel each one is necessary: CUSTOMERS * We are happy to discuss and investigate any occurrences where you feel our performace was less than you expected. Please contact our Customer Service team via any of our usual channels (i.e. email or telephone) and we'll do our very best to arrive at a fair and amicable solution. Please do not make a specific complaint via a public forum like our wall (or if you do, please expect us to remove it from the wall). We do have a process to follow to deal with complaints and we promise we will follow it in every case. We will always uphold the confidentiality of any details of any transaction with a named individual and so it would be impossible and unethical for us to respond to public complaints about specific instances with public responses. If we remove a complaint from the wall, it certainly doesn't mean we are ignoring it or we automatically disbelieve you. We just feel that such discussions are private matters and it is not appropriate to hold them in a public forum. . SELLERS * Please do not offer to sell any item that could be considered to be an alternative to any of the products offered by Robinsons without prior written approval from us. We do occasionally make exceptions in...